Frequently asked questions


   Is FramR FREE really free to use?

Yes, you can use FramR FREE to price frames for free, forever.

   Can I save jobs and customers?

You will need to subscribe to be able to save jobs, customers and get all the other great features.

   How much does a subscription cost?

Subscriptions start from as little as 9.95 per month. *

* Prices may vary slightly for different markets

   How do I subscribe?

It's simple to subscribe. From within FramR FREE click on the ellipsis at the top right of the Job Form and select My Subscription.

   Do I have access to all features if I subscribe?

Yes, you have full access to all features.

   How do the different subscription levels work?

Choose a subscription level according to the total value of jobs and quotes you price each month. Any unused credit is carried forward to next month. This allows you to offset busier periods against slower periods.

   What happens if I cancel my subscription?

If you cancel your subscription FramR FREE will revert back to the FREE version. You will still be able to price, but you will not be able to save jobs or customers until you renew your subscription. Your data is still safe.

   Can I change my subsciption?

Yes, you can change your subscription at anytime.

   Can I run FramR FREE over more than one device?

Yes, just sign into FramR FREE from another device. *

* Device must occasionally connected to the internet to sync data, and running Windows10.

   My internet is unreliable, will this cause me issues?

FramR FREE runs on your device and the data is hosted on your machine. You can be disconnected from the internet and still run. When you connect back to the internet your data will be replicated to the cloud.

   Is my data on the cloud secure?

Your data security is important to us. Your data is encrypted on your device, during transfer and on the cloud.

   Is FramR FREE easy to set up?

FramR FREE's setup wizard will have you pricing in seconds. There are also helpful videos on the website to help refine settings for your business. *

* Supplier catalogues may not be populated for all markets

   My supplier is not on FramR FREE, will you get them on?

If your supplier is not one that we provide, have them contact us and we will be happy to look into it.

   Can I add my own products?

Yes, create your own supplier and then any products can be added to that supplier.

   How do I backup my data?

As long as you are connected to the internet, your data is backed up to the cloud and safe.

   Is FramR FREE a web app or does it download onto my computer?

It's important that FramR FREE keeps running when you're with the customer. FramR FREE downloads onto your machine so that it keeps running even if the internet isn't.

   Will FramR FREE work on a Tablet?

FramR FREE will work on devices running Windows10.
To ensure you have the best experience please check out system requirements in the store before you download.

   I'm using an earlier version of FramR, can I move to the new version?

Jobs, customers, invoices, payments, stock levels and most settings (Customer Categories, Extra Items, Job Types, Mailing Lists, Payment Methods, Referral Sources, Staff Members and Wastages), can be imported. Markups and labor charges are much simpler in FramR FREE so markups and labor charges from Framiac FramR are not imported, but we set them up for you.

   Can I keep using my current version of FramR?

Yes, you are still able to download and subscribe to the current version by going to your account.

   Does FramR FREE work with inches?

All measurments in FramR FREE are in millimetres.

Get it from the windows store